The objective of this project was to develop local mechanisms for a participatory (re-)definition and measuring of local quality standards for social services of general interest (SSGI) which would have responded to local needs and provided an orientation to service users, services providers, local authorities and the local community.
More specifically, the project has developed and tested:
- Mechanisms to identify criteria for the definition of local quality standards: Who should participate in the definition of these standards, when and how, by which means etc.?
- Mechanisms to ensure that local quality standards are coherent with national and European minimum requirements as well as with international benchmarks
- Mechanisms to identify useful indicators for quality in SSGI
- Mechanisms to improve local policies concerning the provision of SSGI, based on an analysis of local quality standards and their definition in the partner territories
This project has received funding from the European Commission.